Privacy Policy

Effective Date: 28/08/2025

Chalet Marcora ("we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website www.chaletmarcora.com, in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and other applicable data protection laws.

By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Data Controller

Chalet Marcora
Streda Dolomites 99/101. 38031 TN, Campitello di Fassa

Email: info@chaletmarcora.com
We are the data controller responsible for your personal data.

2. What Personal Data We Collect

a) Personal Data You Provide

We may collect the following personal data when you:

Make a booking
Subscribe to our newsletter
Fill out a contact form
Communicate with us

This may include:

Full name
Email address
Telephone number
Postal address
Payment information (processed securely via third-party providers)
Special requests or preferences (e.g., allergies, accessibility needs)

b) Automatically Collected Data (Usage Data)

When you browse our website, we may automatically collect:

IP address
Browser type and version
Operating system
Pages visited and time spent on pages
Referring URL
Date and time of your visit

c) Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and analyze website traffic.
For more information, please see our separate [Cookie Policy].

3. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

Consent – when you voluntarily provide data (e.g., newsletter subscription)
Contractual necessity – to manage bookings and provide services
Legal obligation – for compliance with laws and tax regulations
Legitimate interests – to improve our website and services, provided your rights do not override those interests

4. How We Use Your Data

We use your personal data to:

Process and confirm your bookings
Respond to inquiries and provide customer support
Send you service-related emails (e.g., booking confirmations)
Send marketing communications (if you’ve consented)
Improve our website and user experience
Comply with legal requirements

5. Marketing Communications

If you subscribe to our newsletter, we may send you information about our services, offers, and updates.
You can opt-out at any time by clicking the “Unsubscribe” link in our emails or by contacting us at info@chaletmarcora.com.

6. Sharing Your Personal Data

We may share your personal data with:

Service providers (e.g., booking platforms, payment processors, email marketing services) who act as data processors on our behalf
Authorities, when required to comply with legal obligations
Business partners, only when necessary to provide requested services

All third parties are required to respect the security and confidentiality of your data.

7. International Data Transfers

Your data may be transferred to countries outside the European Economic Area (EEA).
Where this occurs, we ensure adequate safeguards are in place (e.g., EU Standard Contractual Clauses) to protect your data.

8. Data Retention

We retain your personal data only as long as necessary for the purposes described in this policy, including:

Legal, accounting, and tax obligations
Service provision and customer support

When data is no longer needed, we securely delete or anonymize it.

9. Your Data Protection Rights

Under the GDPR, you have the following rights:

Right to access – obtain a copy of your personal data
Right to rectification – request correction of inaccurate data
Right to erasure – request deletion of your data (“right to be forgotten”)
Right to restrict processing – limit how we use your data
Right to data portability – receive your data in a structured, machine-readable format
Right to object – object to processing based on legitimate interests or for marketing
Right to withdraw consent – if processing is based on consent

To exercise any of these rights, please contact us at info@chaletmarcora.com.
You also have the right to lodge a complaint with your local data protection authority.

10. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

Secure servers and firewalls
SSL/TLS encryption for data transmission
Limited access to personal data by authorized personnel only

However, no online transmission or storage system can be guaranteed to be 100% secure.

11. Use of Cookies

We use cookies for:

Essential website functionality
Analytics and performance tracking (e.g., Google Analytics)
Marketing and retargeting (e.g., Facebook Pixel)

For detailed information, including how to manage your preferences, see our [Cookie Policy].

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies separately.

13. Children’s Privacy

Our website is not intended for children under the age of 16, and we do not knowingly collect personal data from them. If we learn that we have, we will take steps to delete such information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
We will post the updated version on our website and update the “Effective Date” above.
We encourage you to review this page periodically.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Email: info@chaletmarcora.com
Postal Address: Streda Dolomites 99/101, 38031 TN, Campitello di Fassa